Tuesday, April 21, 2020

Technology is wonderful...

...when it works. When it doesn't, it's a source of frustration. We've gotten used to those three-shots and four-shots of people we're used to seeing together in the studio, doing their programs from their home or a remote location. But we've also seen situations where guests on various TV programs were doing their segment from elsewhere via Skype or some other program, and seeing that it doesn't always work. None of us were expecting this, of course, and some glitches were to be expected. But they don't seem to have gotten much better with time.

This past week I had to have a video visit with my primary care physician--not because of any problem, but in order to keep refilling the medication I've been on. Wanting to be ready, I went to the medical center's website (which I had to access by entering my user name and password). But when I attempted to get set up for my video visit, I found that my browser wasn't recognized. No problem, I thought. I've got another browser I can use. But it didn't work either. Thus, a call to their IT assistance number.

I ended up downloading a third browser, then two plug-ins, before I thought I was ready. Then I used the tab on the site that allowed me to check my hardware, but kept getting a message that there was a problem accessing my server. After about an hour of this, I gave up. When the call came through, I was able to hear my physician, but not see her. She, on the other hand, could both see and hear me. We got through all this, but after it was over I felt like I'd been through a wringer.

My wife was due to speak with her cardiologist last week via video, but they never could get things to work. We're still waiting for a call-back on that one.

Yes, technology is wonderful...when it works. We've been able to worship via long distance using our TV. Some of us have seen some great movies and plays. When it works well, we tend to take it for granted--although I won't in the future. How about you?

4 comments:

Priscilla Bettis said...

Our writing group via email this past Saturday. Someone suggested a video meeting in May. I cringed . . . for all the reasons you said!

Richard Mabry said...

As I said, technology is great...when it works. Somehow, Murphy's law seems to apply to me.

Patricia Bradley said...

I've had really good luck with Zoom--we do our Pilates class there and my non-profit staff meets during the week on Zoom. But you're right when it works it's good, but when it doesn't...I almost threw a printer out the window one day...And today I got locked out of our state unemployment site and it said all I had to d was call and an operator would be standing by to reset it. Yeah, right. lol I'm hoping it resets itself.

Richard Mabry said...

Ain't it grand? Seriously, we've gotten too dependent on it, but it's great...when it works.